Logistics Policy
Thank you for purchasing our night vision scopes and thermal imaging scope products! To ensure your products arrive promptly and safely, we offer a variety of shipping methods. Please read the following logistics shipping policy to understand shipping costs, times and related terms.
All orders will be processed within 1-3 working days. We will send you a confirmation email with logistics tracking information after the order is processed (except for certain uncontrollable factors such as holidays).
1. Transport area
We currently support global shipping, and specific shipping areas include:
North America
European region (EU member states)
Other regions in Asia (including Japan, South Korea, Singapore, etc.)
Other international regions (including Australia, South America, Africa, etc.)
Please note that certain countries or regions may have specific shipping restrictions or additional charges, please refer to the shipping options displayed at checkout.
2. Transportation method
We offer the following transportation methods for you to choose from:
2.1 Standard Shipping:
Available in most countries and regions, usually economy shipping with lower fees and longer estimated delivery times.
2.2 Expedited shipping:
For customers who need faster shipping, we offer expedited shipping. This service ensures delivery within a short time and is suitable for customers who require urgent use.
2.3 International Express:
For international orders, we usually choose well-known international logistics companies such as DHL, FedEx, and UPS for express delivery to ensure fast and safe delivery worldwide.
3. Shipping costs
3.1 Shipping costs are calculated based on different shipping methods, destinations, and the weight and volume of the goods. During checkout, we will automatically calculate the shipping cost based on the shipping address you enter and display it on the order confirmation page. You can choose the most suitable shipping method.
3.2 Free shipping:
We offer free shipping on qualifying orders (such as orders over a certain amount or within certain regions). Specific free shipping conditions will be displayed at checkout.
3.3 Standard shipping charges:
The costs will vary according to the shipping standards of different countries and regions. Typically, standard shipping costs less but takes longer.
3.4 Expedited shipping charges:
If you choose expedited shipping, the cost will be relatively high, but we will ensure that the product is delivered as soon as possible.
4. Shipping time
Shipping times vary based on delivery area, shipping method, and inventory availability. Here are approximate shipping time estimates:
4.1 North America:
Standard Shipping: Estimated to take 6-12 days.
Expedited Shipping: Please contact us for details.
4.2 European Region:
Standard Shipping: Estimated to take 5-11 days.
Expedited Shipping: Please contact us for details.
4.3 Other regions in Asia (Japan, South Korea, Singapore, etc.):
Standard Shipping: Estimated to take 5-10 days.
Expedited Shipping: Please contact us for details.
4.4 Other international regions (Australia, South America, Africa, etc.):
Standard Shipping: Estimated to take 8-17 days.
Expedited Shipping: Please contact us for details.
Please note that the above time is only an estimate, and the actual delivery time may be affected by customs inspections, holidays, weather and other factors.
Please note that the reference time limit does not include customs inspection (export or destination customs inspection), foreign strikes, domestic and international statutory holidays, bad weather, and force majeure factors such as the receiving warehouse and express delivery being liquidated during later express delivery. delays.
5. Order processing and shipping
5.1 Processing time:
Usually the order processing cycle is 1-3 days. We do not work during holidays. We will process your order as soon as possible after receiving your order. If the product inventory is insufficient and needs to be transferred, we will notify you in advance.
5.2 Inventory status:
If the item you purchased is out of stock, we will contact you as soon as possible to inform you of the estimated delivery time or provide you with other feasible solutions (such as a replacement item or refund).
5.3 Tracking information:
After shipment, you will receive an email containing the tracking number. You can track the shipment status of your package in real time through the relevant courier company’s website.
6. Customs and duties
6.1 International orders may be subject to customs inspection and may incur import duties, taxes, or other country/region related fees. These charges are usually borne by the consignee (except for tax-included products), and we recommend that you understand local import policies and charges before placing an order.
6.2 We cannot control or predict delays in the customs clearance process. If you need more information about customs requirements, please consult your country’s customs department.
7. Damaged and Lost Goods
7.1 We ensure that all goods are strictly inspected and properly packaged when shipped. However, if the item is damaged or lost during shipping, please contact our customer service team within 7 days of receiving the item. We will provide you with compensation, exchange or refund depending on the situation.
7.2 For goods lost during transportation, you can provide the tracking information provided by the logistics company, and we will assist you in making inquiries and take appropriate measures.
8. Order modification and cancellation
Before your order is shipped, you may contact the customer service team to request a modification or cancellation of your order. We will do our best to accommodate your modification request until the order is processed. However, once an order has reached the packaging or shipping stage, we will no longer be able to make any changes or cancellations to the order.
9. Contact us
If you have any questions about the shipping policy, or encounter problems during order processing, logistics, and transportation, please feel free to contact us:
Email: [[email protected]]
Phone: [+86 182 4053 3774]
Working hours: Monday to Friday, 9:00 am to 6:00 pm China time (excluding holidays)
We will do our best to provide you with satisfactory service!
10. Precautions
10.1 Please ensure you fill in the correct delivery address when checking out. If delivery fails or is delayed due to an incorrect address, the relevant costs will be borne by the customer.
10.2 Due to the special nature and weight of the goods, certain shipping methods may be subject to restrictions or additional charges. Please double check shipping options and fees at checkout.
10.3 Transportation time may be delayed due to holidays, weather, force majeure and other factors. We will try to notify you of any changes to the shipping of your order.
